Refund and Returns Policy

Phool Express – A DHRUVWIN Group MSME initiative delivering fresh temple-grade puja essentials to your doorstep since 2021, blending devotion with modern convenience.

We Guarantee:

• Freshness: Stale/wilted flowers? Replaced next day.
• Wrong Order? 100% refund or free re-delivery.
• refund will be credited within 7-10 days to the original source of payment method
  We will deliver the replacement within 24hours

No Returns Accepted For:

• Used/damaged by customer (e.g., crushed petals).
• Change of mind (perishable nature).

How to Claim:
Email contact@phoolexpress.com with:

• Order ID + photo of issue.
• Resolution within 24 hours.