Refund and Returns Policy
You may raise a return or replacement request within 2 hours of delivery under the following conditions:
✅ We Guarantee:
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Freshness Promise:
Received wilted or stale flowers? Don’t worry – we will replace them by the next day. -
Wrong Items Delivered:
If you received the wrong puja items, you are eligible for a 100% refund or a free re-delivery, based on your preference. -
Quick Replacement:
We will process and deliver your replacement order within 24 hours of approval. -
Refund Timeline:
Refunds will be credited to your original payment source within 7–10 business days.
❌ Returns Not Accepted For:
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Items that have been used or damaged after delivery (e.g., crushed petals, opened packets).
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Change of mind after delivery – as our products are perishable and prepared fresh to order.
How to Raise a Claim
To initiate a return or request a refund:
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Email us at contact@phoolexpress.com within 2 hours of receiving your order.
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Please include:
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Your Order ID
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A clear photo of the product showing the issue
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Our team will review and respond within 24 hours with a resolution.
Contact Information
Need help or have questions? Feel free to reach out to us:
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Phone: (+91) 76683 19977
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Email (Customer Support): contact@phoolexpress.com
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Alternate Email: ahtworkshop@gmail.com
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Address:
Naval Kishore Rd, Hazratganj,
Lucknow, Uttar Pradesh – 226001
